TERMS & CONDITIONS

Check-in / Check-out & Arrival Policy

Standard Times

Check-in: Between 4:00 PM and 9:00 PM

Check-out: By 10:00 AM on the day of departure

Early / Late Check-in & Check-out
We offer flexible options outside of our standard hours, subject to availability and prior arrangement:

Early Check-in (from 12:00 PM): £25
Late Check-in (until 12:00 AM): £25
Late Check-out (until 12:00 PM): £25

These must be arranged at least 24 hours in advance. If you arrive or depart outside standard times without prior agreement, an unauthorised check-in/out fee of £50 will apply, payable in cash or by bank transfer.

Check-in before 12:00 PM requires booking the night before.

Luggage Drop-off

Guests are welcome to drop off luggage from 10:00 AM on the day of arrival free of charge, if arranged in advance.

No-Show & Late Arrival Policy

If you have not arrived or contacted us by 9:00 PM, your booking will be treated as a no-show. Your room may be released and rebooked. In this case, no refund will be issued.

We reserve the right to refuse entry to guests arriving after 9:00 PM without prior arrangement.

Important Notes

*It is the guest’s responsibility to ensure arrival during the stated times or to contact us in advance to request an alternative.

* All charges apply per room and are subject to availability.

*By placing a booking, guests confirm their agreement with these terms.

Cancellation Policies:

Standard Rate:

This rate is fully non-refundable – no changes, cancellations or refunds are permitted.

Best Flexible Rate:

Cancel up to 4 days before your stay (5 days if booked via a third-party site) and receive a refund minus a £5 administration fee. Cancellations after this period incur the full cost of your stay. No refund is due for booking reductions after arrival.

By booking a room at Springfield House B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with the operating company, Springfield House (Coleshill) Ltd and represents a legally binding contract between you and Springfield House B&B. Please note, if you have made your booking via a third party website (e.g, booking com, Expedia, Agoda etc), your contract of booking is with us and not them and therefore our detailed Terms & Conditions published on our own website (www.springfieldhousebnb.co.uk) will take precedence and you are bound by these automatically. You will also be sent a link to them in full in our own confirmation email. Should you not wish to be bound by these Terms & Conditions, you have a four hour window in which to cancel your booking free of charge without any penalty. Please note, the cheapest deal will always be found on our own website NOT via a third party booking website.

Please read these terms and conditions carefully, they tell you who we are, how we will provide services to you, how we may change or end the contract, what to do if there is a problem and other important information.

1. Prices

We operate a dynamic pricing system which means our room prices are "fluid" and can vary according to demand and will be for either single, double or triple occupancy, depending on the room. All prices are correct and subject to availability at the time of booking. Prices may change at any time without prior warning or notice but cannot be amended once booked. Please note that the best price is ALWAYS available via our own website via our Price Guarantee. Any prices quoted on our website are a guide only. To view the exact price per room per night, press "Book Now" on any page and input your dates into our live availability booking system. The prices advertised for room reservations include accommodation as described on our website and breakfast. No refund/discount will be given if breakfast is not taken, for whatever reason.

Best Rate Guarantee

We will not be beaten on price or the deals we offer via any third party website - guaranteed. Please call or email us if you think you have found a better deal elsewhere.

2. Payment methods

If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay at least 4 days before arrival.

Payment may be made by cash (with advance notice and card details to secure your booking), BACS, credit/debit card (Visa, MasterCard, American Express, Maestro and Electron). The expiry date of your debit/credit card must be later than the end of your stay. In some circumstances, i.e. foreign credit/debit cards or corporate cards with high processing charges which we can not absorb, we may impose a process fee of 2.5-3.5%. We do not accept personal cheques.

For guests who arrive and book in person for the same day, full payment will be taken up front. If paying in cash, a pre-authorisation will still be taken on a credit card and additional ID may be required and a copy held on file.

For security purposes, you will be required to show the payment card used to place your booking upon check in. If the same card cannot be presented on arrival, we may need to refund the original charge and re-take the booking charges from a new card.

We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled by you within four days of check in or for any damages caused by you. By entering into this contract you are authorising us to make these charges without additional consent being required.

3. Booking and Cancellation

Booking and Payment
Your booking with Springfield House B&B is secured by full payment at the time of booking, unless otherwise specified (e.g., group bookings). The cancellation and refund policy applicable to the rate you have chosen will apply.

After booking, you will receive an email confirmation. If you do not receive this within one hour, please contact us immediately. You are responsible for checking all details carefully. We cannot accept liability for errors or omissions in your booking that you fail to notify us about.

Springfield House reserves the right to refuse accommodation if our property is not suitable for you (for example, if you arrive with a dog, a child under 12, or require a specific room that is unsuitable). In such cases, no refund will be provided. While we aim to provide the specific room booked, we may substitute a room of similar standard if necessary. Requests for specific rooms (e.g., twin room) must be confirmed at the time of booking.

Cancellation and Refund Policies

Standard Rate: Fully non-refundable; no changes, cancellations, or refunds are permitted.

Best Flexible Rate:

- Cancel up to 4 days before your stay (5 days if booked via a third-party site) and receive a refund minus a £5 administration fee.

- Cancellations after this period incur the full cost of your stay.

- No refund is due for booking reductions after arrival.

We strongly recommend that all guests take out suitable holiday cancellation insurance to cover unforeseen circumstances.

No-Shows
We reserve the right to refuse check-in after 9:00 PM. If you have not arrived by this time and have not contacted us, your booking will be treated as a no-show, your room released, and no refund will be provided.

Group Bookings

- 3 rooms or fewer: Full payment is due 14 days before arrival. This is non-refundable, though cancellations made before this period are free of charge.

- 4 rooms or more: A 50% deposit is due at booking, with the balance payable 28 days before arrival. Payments are non-refundable. Springfield House reserves the right to request full payment at booking.

- Security Deposit: For group bookings, a refundable deposit of £500 may be requested. Any damages, breakages, excessive cleaning, or soiling (including stains, vomit, or rubbish) will be deducted from this deposit. Deep cleaning may incur an additional £150 fee.

Cancellations (including no-shows) for group bookings are considered a cancellation charge. Non-refundable payments are retained by Springfield House and are not refundable for any service.

You do not have the right to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Non-Availability of Accommodation

We will only cancel your booking if the accommodation becomes unavailable due to reasons beyond our control. We will attempt to provide alternative accommodation of a similar standard. If this is not possible or acceptable, we will refund monies paid for the accommodation only. Springfield House’s liability does not extend beyond this refund.

Security and Identification
To prevent fraud, all guests must provide photo identification (passport, driving licence, or equivalent) at check-in.

International Guests
Guests arriving from outside the UK must provide a passport and their next destination. Springfield House reserves the right to refuse accommodation if this information is not provided. Records will be retained for 12 months and may be disclosed to authorities as required by law.

4. Insurance

It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay. If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some in place.

5. Arrival and departure

Check-in is between 4pm and 9pm. We will do our best to meet guests needs and arrange check-in outside of these times but this must be arranged in advance. Check out is by 10am on the day of your departure.

A £25 charge applies* for check in/out outside of our normal hours;

Early Check-In - allows you to check in from 12 noon (normally 4pm)

Late Check-In - allows you to check up until 12 midnight (normally 9pm)

Late Check-Out - allows you to check out up until 12 noon (normally 10am)

*These MUST be agreed in advance (subject to availability) if not, an UNAUTHORISED late check in fee of £50 will apply payable in cash or by bank transfer.Check-in before noon requires payment for the previous night. You are most welcome to drop your bags off from 10am free of charge if arrange in advance. Check out is by 10am on the day of your departure.

6. Occupancy

The maximum room occupancy is two adults. Family rooms can accommodate three adults or one adult and two children (over the age of 12). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable. Those under 18 years old are not permitted to stay in a Springfield House unless a parent or guardian is also staying with us. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.

7. Children

We are sorry but we do not accept bookings for children under 12 years of age. We do not offer discounted rates for guests under the age of 18 years. We do not permit people under the age of 18 to stay in Springfield House alone. You must not leave under 18s unattended in any rooms or public areas at any times.

8. Damages and Breakages

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions. Any issue caused by you, whether accidental or on purpose which restricts our ability to re-sell your bedroom on future dates may be liable to compensation to be paid to us. Please report any spills, damages or breakages as soon as they occur – it’s much easier to clean if we know what it is and act quickly. Any breakages, damage, stained/soiled linen and/or excess cleaning items are to be paid for and will be taken from the card presented at time of booking. This includes (but is not limited to) excessive rubbish left inside the room or excessively dirty room, vomit or wine stains, damage by makeup and any other substances. Should any additional cleaning be necessary then you will be charged a deep cleaning fee of £150.

Damage to Linen or towels shall be chargeable at the following rate;

Pillowcase £15

Bedsheets £30

Duvet covers £50

Duvet £75

Mattress Protector £50

Pillow Protector £15

Pillows £25

Bath towels £35

Hand towels £25

Cost will be chargeable and taken from the card presented at time of booking.

All room keys must be returned to us on check-out. If you don’t return your key a charge of £50 will be levied to you for a replacement key or lock as required.

9. Lost Property

We are happy to return items that have been left following departure, however, it is your responsibility to contact us should you think you may have left an item behind. Any lost property items will be disposed of at the end of the subsequent month after which the visit took place. Should you wish an item to be returned to you, a service charge of £10 will be charged in addition to the cost of postage and packaging (usually payable by BACS). Items sent will be by the cheapest method available. Should you require a particular courier or insurance level, please advise us. We hold no responsibility for the loss or damage of your item whilst in transit. You are of course, welcome to send us a stamped self-addressed envelope for us to return your items or arrange a suitable time to collect them in person or a courier collection.

10. Disabled Access

Sadly we can not accommodate guests who are not able to manage stairs comfortably, as currently all our bedrooms are on the first floor and there is no lift or the cellar room which has stairs in the entrance.

11. Smoking

UK legislation provides that smoking is not permitted in B&B accommodation. Smokers must vacate the building should they wish to smoke. Smoking is ONLY permitted in the patio area near the garage. Where there is any evidence of guests smoking inside the building, (including cigarettes, e-cigarettes, cigars and any other substances) we reserve the right to charge for specialist cleaning, as an Additional Charge. This may require the specialist use of an ozone machine to remove odours from the property’s interior / furnishings. This is subject to a minimum charge of £250 but we reserve the right to charge additional amounts to cover any damage caused by smoking. Anyone found smoking inside the property will be asked to leave the premises immediately, along with all other guests in their party.

12. Illegal substances

Consumption, sale or misuse of any illegal substances or associated paraphernalia classified under the Misuse of Drugs act (1971), will lead to an immediate eviction from the premises without any refund on the remaining stay. A standard charge of £500 will be charged to your card where we find evidence of illegal substances within the accommodation to cover responsible removal and additional cleaning costs, but we reserve the right to charge additional amounts should there be reasonable requirement to do so. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police. In addition to this, any evidence of this nature will be given to the bank and or authorities if requested in case of any chargebacks.

13. Hot Take Away Food

It is important that rooms and furnishings remain clean and fresh for the benefit of all guests. Therefore, the consumption of hot take away food is not permitted in the bedrooms. However, guests are welcome to use the dining room for such meals and we will be happy to provide cutlery and plates if given advance notice. If we do discover evidence of hot take away food being eaten in the bedrooms, we will have no alternative but to charge the occupants a deep cleanse charge of £150.

14. Parking

Free car parking and the main entrance to Springfield House is at the rear of the property. Long term car parking (subject to availability) is charged at £5 per night. Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.

15. Dogs

We regret that we do not allow dogs (or any other animals) to stay at Springfield House.

16. Internet facilities

Internet facilities are provided by third party providers. Where these facilities are made available in Springfield House, the guest acknowledges that there may be disruption to the connection without prior notice and Springfield House shall not be liable whatsoever for such disruption. The guest further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or contravention of any licence and will indemnify Springfield House against any claim demand suit prosecution arising therefrom.

17. Discrimination

It is the policy of Springfield House not to discriminate on the grounds of race, colour, nationality, creed, sex, sexuality, marital status, age, ethnic origin or disability. Guests are expected to adhere to this policy and Springfield House may, without incurring any liability to the guest, remove from the premises any person or persons offending against this policy.

18. Behaviour/Noise

All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the house or while in the surrounding area. Springfield House reserves the right to judge acceptable levels of noise or behaviour of guests who must take all steps for corrective action as requested by the owners. In the event that you fail to respect this policy, Springfield House reserves the right to eject you from the premises and cancel the remainder of your stay without being liable for any refund or compensation.

19. Liability

Springfield House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. Items left in the guest fridge or any shared areas are at your own risk.

20. Privacy Policy

Any data collected during your booking may be held on computer. With your permission, we may from time to time contact you about promotions and offers. We will never share your details with third parties.

21.CCTV

The building and grounds are equipped with 24 hour recording CCTV in public areas for the safety and security of our guests and premises.

22. Complaints

Springfield House aims to ensure your stay with us exceeds your expectations and is great in every way. However, there may be occasions where we are unable to satisfy all our guests' needs, wants or tastes. We would request that you raise your dissatisfaction as soon as possible and allow Springfield House the opportunity to resolve any issues immediately, any complaints made after check out will not be entertained. We welcome all types of feedback and take every step to improve our services and get better every day.

23. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemic, pandemic or contagious diseases and all similar events outside our control.

24. Data

Please refer to our Privacy Policy below

Website informationSpringfield House (Coleshill) Ltd cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.

Springfield House (Coleshill) Ltd trading as Springfield House Bed & Breakfast. Registered in England. Company No: 11522953 VAT Number: GB429053695

Registered office address;

Springfield House

69 Coventry Road

Coleshill

Warwickshire

B46 3EA

We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.

If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.